✨ Welcome to Featherlight Dust ✨ At the heart of every crystal lies a story, and mine began with a dog named Lily. As the founder of Featherlight Dust, my journey into the world of crystals started unexpectedly when I adopted a traumatized stray mother dog, who was found starving with her eight puppies in rural Hong Kong. Lily's fear and our initial struggle to connect led me to seek help from an animal communicator — an experience that would transform my life's path. This first step into spiritual healing opened doors I never knew existed. I immersed myself in various healing modalities, eventually becoming a Reiki master, animal Reiki master, and animal communicator. But it was the discovery of crystals that truly captured my soul. I found myself drawn deep into their world, learning about their diverse types, metaphysical properties, and the art of crystal communication. I studied how to channel their energy, care for them properly, and set intentions for specific purposes. My passion for crystals grew beyond personal collection, evolving into a calling to share not just knowledge, but also the extraordinary beauty and power these earth treasures possess. In August 2021, Featherlight Dust was born from this vision. Since then, I've dedicated myself to sourcing the finest crystals from across the globe – from the mines of Brazil and Colombia to the deposits of India, China, Mexico, Bulgaria, and the United States. What sets my collection apart is my dedication to quality and authenticity. Each crystal you see in our store is the very one that will find its home with you. I spend time with every crystal, capturing its unique beauty in detailed videos that show every angle and inclusion under carefully arranged lighting. Every photo and video I share is true to life — never filtered, edited, or manipulated in any way. While most online crystal shops share only still images, I believe you should be able to see every detail of your crystal before it calls to you — just as you would if you were holding it in your hands. I believe that the right crystal finds its way to the right person at the right time. Whether you're just beginning your crystal journey or are a seasoned collector, I'm here to help you discover pieces that resonate with your spirit. Thank you for being part of my journey. It's my greatest joy to share these natural wonders with kindred spirits who appreciate their beauty and power. Connect with me: info@featherlightdust.com With so much love, Judy Founder Featherlight Dust Crystals ♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎ 📧 CONTACT US ▪️ Have a question? Write to us at info@featherlightdust.com ▪️ Please reach out if you require product measurements. 💬 COMMUNICATION ▪️ Our business hours are 9am to 9pm Hong Kong time, Monday to Sunday. We may be closed during Hong Kong public holidays. ▪️ We aim to respond to all inquiries within 24 business hours. ▪️ You will receive automated emails for: order confirmation, payment confirmation, and shipping notification with tracking details. 💳 PAYMENT ▪️ We accept PayPal, Apply Pay, Google Pay, and credit cards (Visa, Mastercard, Amex, Discover) via Stripe. ▪️ All prices are listed in USD and exclude VAT/GST. ▪️ Orders will be confirmed via email once payment is received. 🛒 ORDER MANAGEMENT ▪️ Order cancellations are accepted strictly within 24 hours of purchase. Cancellation requests after the 24-hour window will not be accepted. ▪️ To cancel an order, email info@featherlightdust.com with your order number. ▪️ If an item becomes unavailable after your purchase, we will notify you within 24 hours and process a refund. ▪️ Pre-orders and backorders are not accepted at this time. ✈️ SHIPPING INFORMATION ▪️ We offer FREE international shipping on all orders. ▪️ A tracking link will be provided for every shipment. Tracking updates are provided by local postal services and may not always reflect the most recent status of your package. ▪️ Your order will be processed within 2 business days. ▪️ International shipping typically takes 7 to 14 business days, depending on your location. ▪️ Delivery delays may occur due to circumstances beyond our control, including but not limited to: customs inspections, public holidays, peak seasons, postal staff shortages, adverse weather conditions, natural disasters, and labor strikes. ▪️ While we strive to ensure timely delivery of all orders, we cannot guarantee specific delivery time frames for international shipments due to customs processing. Orders may be subject to customs clearance procedures, which can cause delays. Customs inspections are random and beyond our control. While your package is in customs, tracking updates may temporarily pause. ▪️ Customs delays can range from several days to several weeks. During this period: • We are not responsible for delays, additional duties, taxes, or fees imposed by customs authorities. • No refund will be issued while a package is being held by customs, unless the delay exceeds 30 business days from the last tracking update. ▪️ By placing an order, you acknowledge and accept that international shipments may experience customs-related delays and agree to these terms regarding potential holds or delays by customs authorities. 📜 TERMS & CONDITIONS ▪️ All sales are final. We do not accept returns, exchanges, or offer refunds. ▪️ Please watch our detailed product videos completely before making a purchase. ▪️ Product measurements and weights are approximate and may vary slightly from listed specifications. ▪️ Natural imperfections are characteristic of crystals and will be documented in photos/videos in the product listing page. ▪️ All orders are packaged with utmost care, using multiple layers of foam and bubble wrap to ensure maximum protection during shipping. By making a purchase, you agree that minerals are naturally delicate and some pieces may detach during transit despite careful packaging, and we cannot be held responsible for such natural occurrences. ▪️ We cannot be held responsible for packages that are lost, damaged, or stolen after handover to the courier service. ▪️ We are not liable for delivery issues caused by incorrect shipping addresses. ▪️ Import duties and taxes are the responsibility of the customer. Please research your country's customs fees before purchasing. ▪️ For detailed information about shipping times and customs delays, please refer to our SHIPPING INFORMATION section above. ▪️ By making a purchase, you agree to all terms and conditions listed above. 🔒 PRIVACY & DATA ▪️ We collect only essential information needed to process and ship your order. ▪️ Your personal data is securely stored and never shared with third parties except as required for shipping. ▪️ By placing an order, you consent to our collection and use of your data for order fulfillment. ▪️ EU customers: We comply with GDPR requirements for data protection and privacy. 🇭🇰 HONG KONG CUSTOMERS ▪️ We provide free local delivery via SF Express.