Featherlight Dust is my online crystal shop based in Hong Kong, created for people who appreciate crystals not only for their beauty, but for their energy, formation, and individuality. I specialise in carefully selected, high-grade mineral specimens sourced from trusted suppliers around the world. I don't buy in bulk without intention — each piece is chosen individually for its structure, clarity, formation, color, and overall character. What you see is exactly what you receive. Every crystal is photographed and filmed in detail, so you can take your time looking at its inclusions, color, shape, and natural features before choosing the piece that feels right for you. Over the years, I've developed a trained eye for quality and a deep appreciation for what makes a crystal stand out — whether that's a striking formation, beautiful transparency, unique inclusions, or simply the energy it carries. For me, crystals are more than decorative objects — they can hold meaning, energy, and a personal connection that makes each piece feel truly individual. Featherlight Dust is a curated collection built through thoughtful sourcing, careful selection, and genuine love for crystals. All orders ship worldwide from Hong Kong, and open box shipping options are available for international customers. Thank you for being here — I hope you find a piece that feels meant for you. Judy Founder & Curator ♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎♥︎ 🕘 OPENING HOURS: ▪️ Our business hours are 9:00am to 9:00pm Hong Kong time, Monday to Sunday. We may be closed during Hong Kong public holidays. ▪️ We aim to respond to all inquiries within 24 hours. ▪️ You'll receive automated emails for: order confirmation, payment confirmation, and shipping notification with tracking details. 📧 CONTACT US: ▪️ Have a question? Write to us at [email protected] ▪️ Reach out if you require product measurements. 💳 PAYMENT: ▪️ We accept PayPal, Apple Pay, Google Pay, and credit cards (Visa, Mastercard, Amex, Discover) via Stripe. ▪️ All prices are listed in USD and exclude VAT/GST. ▪️ Orders will be confirmed via email once payment is received. 🛒 ORDER MANAGEMENT: ▪️ Order cancellations are accepted strictly within 24 hours of purchase. To cancel an order, email [email protected] with your order number. ▪️ Cancellation requests made after the 24-hour window will not be accepted. ▪️ If an item becomes unavailable after your purchase, we will notify you within 24 hours and process a refund. ✈️ SHIPPING INFORMATION: ▪️ We offer two international shipping options: 1. SHIP NOW (Single Order): A flat rate of USD 15 covers your entire order, regardless of weight. Select this option to close your order and ship immediately. Orders are dispatched within 48 hours. 2. OPEN BOX (Hold & Combine): Select "Open Box" at checkout to pay USD 0 shipping today. Open boxes are held for 30 days from your first claim. You may continue adding items during this period and pay the USD 15 shipping fee when you are ready to ship. ▪️ We're temporarily unable to ship to US-based PO Boxes. ▪️ A tracking link will be provided for every shipment. Tracking updates are provided by local postal services and may not always reflect the most recent status of your package. ▪️ International shipping typically takes 7 to 14 business days, depending on your location. ▪️ Delivery delays may occur due to circumstances beyond our control, including but not limited to: customs inspections, public holidays, peak seasons, postal staff shortages, adverse weather conditions, natural disasters, and labor strikes. ▪️ International shipments may be subject to customs clearance procedures, which can cause delays ranging from several days to several weeks. Customs inspections are random and beyond our control, and tracking updates may temporarily pause while your package is in customs. We're not responsible for customs‑related delays, duties, taxes, or additional fees imposed by customs authorities. ▪️ We pack with love and care, but once it leaves our hands, it's in the care of the courier. Contact the courier for transit issues. ▪️ No refund will be issued while a package is being held by customs, unless the delay exceeds 30 business days from the last tracking update. ▪️ By placing an order, you acknowledge and accept that international shipments may experience customs-related delays and agree to these terms regarding potential holds or delays by customs authorities. 📜 TERMS & CONDITIONS: ▪️ All sales are final. We do not accept returns or exchanges. ▪️ Watch our detailed product videos completely before making a purchase. ▪️ Product measurements and weights are approximate and may vary slightly from listed specifications. ▪️ Natural imperfections are characteristic of crystals and will be documented in photos and videos in the product listing page. ▪️ All orders are packaged with utmost care, using multiple layers of foam and bubble wrap to ensure maximum protection during shipping. By making a purchase, you agree that minerals are naturally delicate and some pieces may detach during transit despite careful packaging, and we cannot be held responsible for such natural occurrences. ▪️ We cannot be held responsible for packages that are lost, damaged, or stolen after handover to the courier service. ▪️ We are not liable for delivery issues caused by incorrect shipping addresses. ▪️ Import duties and taxes are the responsibility of the customer. Research your country's customs fees before purchasing. ▪️ For detailed information about shipping times and customs delays, refer to our SHIPPING INFORMATION section. ▪️ By making a purchase, you agree to all terms and conditions listed above. 🔒 PRIVACY & DATA: ▪️ We collect only essential information needed to process and ship your order. ▪️ Your personal data is securely stored and never shared with third parties except as required for shipping. ▪️ By placing an order, you consent to our collection and use of your data for order fulfillment. ▪️ EU customers: We comply with GDPR requirements for data protection and privacy. 🇭🇰 HONG KONG CUSTOMERS: ▪️ Local Hong Kong delivery is processed by SF Express with the delivery fee paid by the recipient. Select the "OPEN BOX" shipping option at checkout. 💎 CRYSTALS LOYALTY PROGRAM: ▪️ Basic Tier (starting level — USD 0): No discount yet, but every treasure you collect builds toward your first reward. ▪️ Crystal Tier (USD 500 accumulated spending): Unlock 10% OFF all future orders USD 50+ with code CRYSTAL10. ▪️ Gemstone Tier (USD 1,000 accumulated spending): Enjoy 15% OFF orders USD 70+ with code GEMSTONE15. ▪️ Diamond Tier (USD 2,000 accumulated spending): Our highest level! Enjoy 20% OFF orders USD 90+ with code DIAMOND20. ▪️ Your tier is based on total accumulated spending (excluding shipping). ▪️ These discount codes never expire.