Home / Return & Refund Policy
✈️ International shipping: ▪️ We now offer free international shipping! ▪️ Shipping internationally generally takes around 7 to 10 business days, longer when there are public holidays or during festive seasons ▪️ Tracking links available upon request 📧 Write to us at info@featherlightdust.com 💕 Terms and conditions: ▪️ We'll point out any obvious damage, but we’re not responsible for naturally-formed cracks or scratches. Please watch our detailed product videos from start to finish before purchasing ▪️ All sales are final. We don't accept put backs, exchanges, returns, or refunds ▪️ Processing time for orders is 5 business days minimum after full payment is complete ▪️ Once the package has been dropped off at couriers or postal services, we're not responsible for lost, damaged, stolen packages, or packages lost due to wrong or incomplete shipping addresses provided to us ▪️ Some minerals are more brittle by nature, and tiny portions of a crystal that is already loose may further loosen during shipping and handling. By purchasing from us, you acknowledge that there may be a degree of "reasonable damage" and that we're not responsible ▪️ International customers are 100% responsible for researching and paying your country's customs duty fees and taxes ▪️ We're not responsible if your package is held up by your country's customs authority due to unpaid customs duty fees or taxes ▪️ By purchasing from us, you agree to these policies Hong Kong customers: ▪️ Delivery by SF Express