Home / Return & Refund Policy
📜 Terms and conditions: ▪️ All sales are final. We don't accept put backs, exchanges, returns, or refunds. Please watch our detailed product videos from start to finish before purchasing. Reach out to us at info@featherlightdust.com if you require product measurements. ▪️ Processing time for each order is 2 business days maximum. ▪️ We'll point out any obvious damage, but we're not responsible for naturally-formed cracks or scratches. Please watch our detailed product videos from start to finish before purchasing. ▪️ Once the package has been dropped off at couriers or postal services, we're not responsible for lost, damaged, stolen packages, or packages lost due to wrong or incomplete shipping addresses provided to us. ▪️ Measurements and weights are approximate and may vary slightly from listed specifications. ▪️ Some minerals are more brittle by nature and portions of a crystal that is already loose may further loosen or detach due to shipping and handling. By purchasing from us, you acknowledge that we're not responsible for portions that loosen during the package's journey to you. ▪️ International customers are 100% responsible for researching and paying your country's customs duty fees and taxes. ▪️ We're not responsible if your package is held up by your country's customs authority due to unpaid customs duty fees or taxes. ▪️ By purchasing from us, you agree to all of the above terms and conditions. ✈️ International shipping: ▪️ SHIPPING IS FREE! ▪️ Tracking links are provided. ▪️ International shipping generally takes 7 to 10 business days. Shipping time may be longer when there are public holidays or during festive seasons. ▪️ Delays may occur due to unforeseen circumstances or situations outside of our control, such as adverse weather, disasters, or strikes. ▪️ Tracking numbers may not always show the most recent status of the package, as updates are provided at the whim of the recipient country's postal services. 🇭🇰 Hong Kong customers: ▪️ Free delivery via SF Express. 📧 Contact us: ▪️ Have a question? Write to us at info@featherlightdust.com ▪️ Reach out if you require product measurements.