📜 TERMS & CONDITIONS: ▪️ All sales are final. We do not accept returns or exchanges. ▪️ Please watch our detailed product videos completely before making a purchase. ▪️ Product measurements and weights are approximate and may vary slightly from listed specifications. ▪️ Natural imperfections are characteristic of crystals and will be documented in photos/videos in the product listing page. ▪️ All orders are packaged with utmost care, using multiple layers of foam and bubble wrap to ensure maximum protection during shipping. By making a purchase, you agree that minerals are naturally delicate and some pieces may detach during transit despite careful packaging, and we cannot be held responsible for such natural occurrences. ▪️ We cannot be held responsible for packages that are lost, damaged, or stolen after handover to the courier service. ▪️ We are not liable for delivery issues caused by incorrect shipping addresses. ▪️ Import duties and taxes are the responsibility of the customer. Please research your country's customs fees before purchasing. ▪️ For detailed information about shipping times and customs delays, please refer to our SHIPPING INFORMATION section. ▪️ By making a purchase, you agree to all terms and conditions listed above. 🛒 ORDER MANAGEMENT: ▪️ Order cancellations are accepted strictly within 24 hours of purchase. To cancel an order, email [email protected] with your order number. ▪️ Cancellation requests made after the 24-hour window will not be accepted. ▪️ If an item becomes unavailable after your purchase, we will notify you within 24 hours and process a refund. ✈️ SHIPPING INFORMATION: ▪️ We offer two international shipping options: 1. SHIP NOW (Single Order): A flat rate of USD 15 covers your entire order, regardless of weight. Select this option to close your order and ship immediately. Orders are dispatched within 48 hours. 2. OPEN BOX (Hold & Combine): Select "Open Box" at checkout to pay USD 0 shipping today. Open boxes are held for 30 days from your first claim. You may continue adding items during this period and pay the USD 15 shipping fee when you are ready to ship. If your open box reaches USD 200, shipping is free. ▪️ We're temporarily unable to ship to US-based PO Boxes. ▪️ A tracking link will be provided for every shipment. Tracking updates are provided by local postal services and may not always reflect the most recent status of your package. ▪️ International shipping typically takes 7 to 14 business days, depending on your location. ▪️ Delivery delays may occur due to circumstances beyond our control, including but not limited to: customs inspections, public holidays, peak seasons, postal staff shortages, adverse weather conditions, natural disasters, and labor strikes. ▪️ International shipments may be subject to customs clearance procedures, which can cause delays ranging from several days to several weeks. Customs inspections are random and beyond our control, and tracking updates may temporarily pause while your package is in customs. We're not responsible for customs‑related delays, duties, taxes, or additional fees imposed by customs authorities. ▪️ We pack with love and care, but once it leaves our hands, it's in the care of the courier. Please contact the courier for transit issues. ▪️ No refund will be issued while a package is being held by customs, unless the delay exceeds 30 business days from the last tracking update. ▪️ By placing an order, you acknowledge and accept that international shipments may experience customs-related delays and agree to these terms regarding potential holds or delays by customs authorities. 💳 PAYMENT: ▪️ We accept PayPal, Apple Pay, Google Pay, and credit cards (Visa, Mastercard, Amex, Discover) via Stripe. ▪️ All prices are listed in USD and exclude VAT/GST. ▪️ Orders will be confirmed via email once payment is received. 🕘 OPENING HOURS: ▪️ Our business hours are 9:00am to 9:00pm Hong Kong time, Monday to Sunday. We may be closed during Hong Kong public holidays. ▪️ We aim to respond to all inquiries within 24 hours. ▪️ You'll receive automated emails for: order confirmation, payment confirmation, and shipping notification with tracking details. 📧 CONTACT US: ▪️ Have a question? Write to us at [email protected] ▪️ Please reach out if you require product measurements. 🔒 PRIVACY & DATA: ▪️ We collect only essential information needed to process and ship your order. ▪️ Your personal data is securely stored and never shared with third parties except as required for shipping. ▪️ By placing an order, you consent to our collection and use of your data for order fulfillment. ▪️ EU customers: We comply with GDPR requirements for data protection and privacy. 🇭🇰 HONG KONG CUSTOMERS: ▪️ Local Hong Kong delivery is processed by SF Express with the delivery fee paid by the recipient.