Crystal Loyalty Program
Unlock amazing savings on your crystal journey
The more you collect, the more you save — it's that simple!
✨ How It Works
Your tier is based on your total accumulated spending across all orders over time. As you build your crystal collection with us, you'll automatically advance through the tiers and unlock bigger discounts on every future purchase! Make sure you're logged into your account so every purchase counts toward your next tier!
Your Reward Tiers
🔮 Crystal Tier — 10% OFF
• Unlock at USD 500 total accumulated spending
• Use code: CRYSTAL10
• Minimum order required to use code: USD 50
• Perfect for crystal beginners starting their collection
💎 Gemstone Tier — 15% OFF
• Unlock at USD 1,000 total accumulated spending
• Use code: GEMSTONE15
• Minimum order required to use code: USD 70
• For dedicated collectors expanding their treasures
👑 Diamond Tier — 20% OFF
• Unlock at USD 2,000 total accumulated spending
• Use code: DIAMOND20
• Minimum order required to use code: USD 90
• Elite savings for our most passionate crystal enthusiasts
Frequently Asked Questions
1. How does the loyalty program work?
Your tier is based on your total accumulated spending over time across all orders, not on one single order. As you build your crystal collection with us, you'll automatically advance through the tiers and unlock bigger discounts!
2. What's the minimum order for each discount?
• Crystal tier (10% off) — USD 50 minimum
• Gemstone tier (15% off) — USD 70 minimum
• Diamond tier (20% off) — USD 90 minimum
3. How do I check my current tier status?
Log into your account, go to the Profile tab, then select Manage account. You'll be able to see your current spending total and tier status!
4. I tried one of the discount codes at checkout, but it didn't work. Why?
You can only use discount codes after you've reached that specific tier. Make sure you've accumulated the required spending amount for your tier level.
5. Do I need to create an account to participate, or does this work with guest checkout?
You'll need to create an account to participate in our loyalty program. This allows us to track your purchases and tier progress. Don't worry — it's quick and easy to set up!
6. Does the shipping fee count toward my tier progress? How do I get free shipping?
No, only product spending counts toward your tier advancement. While we offer a flat rate of USD 15 worldwide, any shipment (single order or completed open box) that reaches USD 200 receives FREE international shipping! This also automatically upgrades you to the Crystal Tier for future discounts.
7. Can I use multiple discount codes together?
No, you'll only be able to use the discount code assigned to your tier. Loyalty program discounts cannot be combined with other promotions, sales, or discount codes.
8. Do the tier codes work on sale items and discounted products?
Yes! Your loyalty tier codes work on all products, including sale items. You can stack your tier savings on top of existing sales for even better deals.
9. Do my member discount codes expire?
Never! Once you reach a specific tier, your discount code will work forever. Your crystal journey is lifelong, and so are your savings!
10. What if I forget my tier code — where can I find it again?
Your code is always displayed on this page and on the About us page. You can also find your current tier code in your account under Profile > Manage account. You can also email us and we'll send it to you immediately.
11. Can I share my discount codes with friends and family?
Your tier codes are personal to your account and cannot be transferred to other people's accounts. However, you're absolutely welcome to use your codes to purchase crystals on behalf of friends and family — just order using your own account and have the items shipped to yourself!
12. If I return something, does that reduce my accumulated spending?
All sales are final. We don't accept returns or exchanges. Please watch our detailed product videos completely before making a purchase, and feel free to reach out to us at [email protected] if you have additional questions about any particular item.
13. How long can I keep an open box going?
You can keep adding to your open box for up to one month. We're happy to be flexible if you are waiting for a specific future drop — just send us an email or DM to let us know you need a little more time!
